Privacy Policy

Effective Date: September 2025
Contact Email: [email protected]

Anaqa (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and mobile application to book salon appointments and make payments.

1. Information We Collect

When you use Anaqa’s website or mobile app, we may collect the following types of information:

• Personal Information: Name, email address, phone number, gender, and date of birth.

• Booking Information: Appointment details, selected salon, services booked, and payment preferences.

• Payment Information: Credit/debit card details, billing information, and transaction history (processed securely through authorized payment gateways).

• Location Data: To help you find nearby salons and service providers (with your permission).

• Technical Data: Device information, browser type, IP address, and usage logs.

2. How We Use Your Information

We use the collected information to:

1. Provide salon booking and payment services.

2. Confirm appointments and send reminders.

3. Process secure online payments.

4. Personalize your experience and show nearby salons.

5. Communicate updates, offers, and customer support.

6. Comply with Saudi Arabian laws and regulations.

3. Payment Security

All payments are processed through secure, PCI-DSS compliant third-party payment providers. Anaqa does not store full credit card details on its servers.

4. Sharing of Information

We may share your information with:

• Partner Salons: To confirm and manage your bookings.

• Payment Providers: To process your transactions securely.

• Legal Authorities: When required by Saudi Arabian law.

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

As a user in Saudi Arabia, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your data, subject to legal and contractual obligations.

• Withdraw consent for marketing communications.

7. Cookies and Tracking

We use cookies and similar technologies to improve website performance, analyze traffic, and enhance your booking experience. You can disable cookies in your browser settings, but some features may not work properly.

8. Data Protection & Compliance

Anaqa follows applicable data protection regulations in Saudi Arabia, including guidelines from the Saudi Data & Artificial Intelligence Authority (SDAIA) and National Data Management Office (NDMO).

9. Children’s Privacy

Anaqa services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Anaqa
Email: [email protected]
Location: Saudi Arabia