Terms & Conditions

Effective Date: September 2025
Contact Email: [email protected]

Welcome to Anaqa (“we,” “our,” “us”). By accessing and using our website and mobile application, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By creating an account, booking appointments, or using Anaqa’s services, you agree to comply with these Terms and Conditions and all applicable laws in Saudi Arabia. If you do not agree, you should not use our services.

2. Services Provided

• Anaqa is a digital platform that connects users with salons and service providers.

• Users can search for nearby salons, book appointments, and pay online in advance.

• Anaqa acts as a booking intermediary and is not responsible for the quality of services provided by partner salons.

3. User Responsibilities

When using Anaqa, you agree to:

• Provide accurate, up-to-date information during registration and booking.

• Use a valid payment method for transactions.

• Arrive on time for confirmed appointments.

• Refrain from misusing the platform for fraudulent or unlawful activities.

4. Booking and Payments

• All bookings are subject to availability at the chosen salon.

• Payments must be made using credit/debit cards or other payment options provided in the app.

• Anaqa does not store full credit card details. Payments are processed securely through authorized gateways.

5. Cancellation and Refund Policy

• Users may cancel or reschedule appointments according to each salon’s cancellation policy.

• Refunds, if applicable, will be processed based on the salon’s rules and the payment gateway’s timelines.

• Anaqa is not responsible for delays in refunds caused by banks or third-party payment processors.

6. Salon Responsibilities

• Salons are responsible for delivering the services booked by users.

• Salons must honor confirmed appointments and provide accurate information about their services.

• Any disputes regarding service quality must be resolved directly between the salon and the user.

7. Limitation of Liability

• Anaqa is a booking platform and does not guarantee the quality of services offered by partner salons.

• We are not liable for personal injury, dissatisfaction, or damages resulting from salon services.

• Our liability is limited to the amount paid for the booking through our platform.

8. Intellectual Property

• All content on Anaqa’s website and app, including logos, text, graphics, and software, is the property of Anaqa and protected under Saudi Arabian intellectual property laws.

• Users may not copy, modify, or distribute any content without prior written consent.

9. Privacy Policy

Use of Anaqa is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data.

10. Termination of Access

We reserve the right to suspend or terminate your account if you:

• Provide false information.

• Engage in fraudulent or unlawful activity.

• Violate these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be subject to the exclusive jurisdiction of the courts in Saudi Arabia.

12. Changes to Terms

Anaqa reserves the right to update these Terms and Conditions at any time. Updates will be posted on our website and app with a revised “Effective Date.”

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us:

Anaqa
Email: [email protected]
Location: Saudi Arabia